Are you a business owner or an entrepreneur looking forward to getting the right CRM for your business?
Finding the right CRM software or customer relationship management tool, can be difficult, especially given the fact that there are way too many options available these days.
The choice becomes even more difficult if you don’t have any proper experience with CRMs. What do you do in such cases?
Well, we recommend that you get in touch with a CRM consultant and let them help you choose the right CRM based on your unique business needs.
There are way too many fish in the sea, and it can be extremely tempting to go try them all, but that’s just not possible practically.
And yes, you may always feel like making a quick decision, but let’s warn you that a wrong or hasty decision here can cost you a lot of time, effort and energy.
It’s important to do your research properly and be on the same page with your sales team before committing to any tool.
To help you with the same, here we have curated a list of the best CRMs in 2020.
This list should give you the advice you need to make an informed decision and have a quick sneak peek into some of the highest-rated CRMs by users, and choose the best for your business.
Let’s get started.
Pipedrive is one of the most salespeople friendly CRM in the market. This is an easy to use CRM that you don’t need much help getting started with.
More than 90,000 brands in the world are actively using Pipedrive and it actually enjoys a very nice reputation.
You can access a free 45 days trial and one the trial period is over, you must pay per user per month, or get billed annually.
The Pipedrive CRM comes power packed with an intuitive user interface, and a visual sales pipeline that you can update on the go.
The leads and deals are easy to manage, plus you have your personal sales mentor giving you insights on which leads need priority attention.
Business owners can have a holistic overview of the performance of the sales team and yes no need to worry about data security!
Pipedrive lets you track who logged into your system and from where, along with real-time notifications.
The CRM is easy to integrate with other SaaS products and is quite easy to use. The Pipedrive team provides excellent support if you are someone who’s getting started with CRMs and you also have an entire community of Pipedrive partners to help you out as and when you are stuck.
Click here to access a 45 days free trial of Pipedrive.
Click here to know more about Pipedrive.
Salesforce is an integrated customer relationship management platform that gives all the business departments such as marketing, sales, commerce, and service a single, shared view of every customer.
Salesforce allows you to engage your customers better with personalized marketing, and win more customers by delighting them at all stages of their customer journey.
The CRM allows easy integrations and has something to offer to everyone. No matter if you are a small business, a non profit organisation or a start up, Salesforce is for you.
According to the official statistics, more than 150,000 companies, both big and small, are leveraging the power of Salesforce to take their business to the next level.
Click here to know more about Salesforce.
HubSpot is one of the best CRM options for you if you are looking for something that doesn’t cost you much.
Because, the HubSpot CRM is essentially free.
HubSpot offers a whole stack of software that you need to run your business nicely.
HubSpot’s Marketing Hub, Sales Hub, CMS Hub, and Service Hub are extremely popular among small and large businesses already.
The visual interface of the HubSpot CRM is easy to understand and use, still if you face issues, or if you want HubSpot implementation customised for your business, you can always reach out to a HubSpot expert.
HubSpot’s software suite is easy to integrate and provides a lot of useful functionality. You can easily automate your marketing activities and boost sales.
Click here to get the free HubSpot CRM for your business.
Click here to know more about HubSpot.
Copper is the CRM essentially built for the G Suite.
Copper allows you to easily organize contacts, automate tasks, track deals, get reports, manage projects and integrate with other SaaS products easily.
With over 10,000+ successful implementations of Copper worldwide, it has over time become a popular choice for small businesses.
Copper’s USP is that it doesn’t request you to leave your favorite, old Gmail inbox for anything.
You can do whatever you want from your Gmail inbox, be it adding leads, updating deals, looking up past interactions, creating Google Calendar events, or following up on tasks, do everything right from your Gmail inbox.
Visual custom pipelines and dashboards, always keep you on top of the numbers you have to achieve and how to get there.
And yes, since you can automate a lot of tasks, you don’t have to worry about wasting your time on stuff that software can anyway do for you.
Click here to know more about Copper.
Freshsales is a part of the software suite launched by Freshworks.
Freshworks has an aim to help you delight your customers wherever they are!
It is a refreshing CRM, and justifies its name very much. One of the smartest CRMs in town, Freshsales helps improve customer engagement and drives leads to closures with AI.
Trusted by over 40,000 customers around the world, Freshsales is gradually evolving as a CRM of choice for small and large businesses.
The most interesting feature of Freshsales is the AI assistant Freddy that it brings along. Freddy helps you smartly analyze the sales pipeline and lets you focus more on deals that will actually drive revenue.
One of the top rated CRMs, Freshsales surely can make a difference to your business.
Plus, if your sales team is always on the go, you have the iOS and Android applications to keep them in loop. Update emails, log phone calls, and create notes or check in to meetings on the go, without worrying about missing out on anything.
Click here to access the free Freshsales trial.
Click here to know more about Freshworks.
Next on the list is Sugar CRM that helps empower your marketing, sales and services teams and fits into the realities of your business very nicely.
The Sugar CRM allows various teams to collaborate across the entire customer lifecycle and help deliver more meaningful, memorable experiences at every stage of the customer journey.
Use the Sugar CRM along with Sugar Market, Sugar Serve and Sugar Sell to take the business to the next level.
Easily integrable with your favorite SaaS applications, Sugar CRM can be a nice pick if you are looking for great customer experience.
Sugar has different products for small businesses and enterprise clients so as to cater to both of them better.
Sugar Professional helps create customer relationships that last a lifetime with all that you require to stay organized in a single, powerful platform.
And, the best part? Sugar Professional is quite affordable and this should matter for small businesses who don’t have impressive budgets to begin with.
Sugar Enterprise, on the other hand, is for enterprises and needs to be deployed on premise.
Click here to know more about SugarCRM.
Zoho is one of the most popular and top rated CRMs that has customized solutions for small businesses and enterprises.
You can even access the right solution based on your industry type – Zoho offers customised solutions for life sciences, financial services, real estate, retail, insurance, services and non-profit organisations.
Empowering a global network of over 150,000 businesses in 180 countries, Zoho CRM is a CRM of choice.
The CRM allows you to hold presentations and meetings from within your CRM. This is one of the features that people usually love.
Furthermore, you may organize webinars, convert attendees to leads, and get webinar reports, all without moving out of your CRM.
And yes, you never lose vision of your goals since you always have the numbers in front of you. You have a common feed where you collaborate with your team better and have real-time updates on what is going on.
Click here to try the Zoho CRM for free.
Click here to know more about Zoho.
Agile CRM claims to allow you to sell and market like Fortune 500 companies.
Quite an impressive claim, right?
Well, the CRM allows sales enablement, marketing automation and customer service and is trusted by 15,000+ customers from around the world.
This all-in-one CRM is affordable and calls itself the next generation CRM. Your sales team can use the CRM to easily manage leads, deals, appointments and a lot more.
The marketing team can use it for email marketing, tracking, creating landing pages, and even social media marketing. It actually is quite a versatile CRM.
You can easily integrate it with Twitter, Facebook, all the Google Applications, Twilio, RingCentral, and LinkedIn.
The Agile CRM is free for up to 10 users.
Claim your free trial here.
Click here to know more about Agile CRM.
The Nutshell CRM has a very nice user interface – it’s simple enough for any team and sophisticated enough for any business.
The sneaky powerful CRM allows you to turn leads into customers through powerful insights.
You get excellent sales automation capabilities, along with regular reports and performance tracking, contact management, pipeline management and team management.
The support team is always there to help you as and when you are stuck.
Click here to access a free trial of Nutshell CRM.
Click here to know more about Nutshell CRM.
Nimble is the simple, smart CRM for Office 365 and G Suite teams.
It’s the only CRM available in the industry that builds itself for you! Now that’s something really sweet and nice.
The top rated CRM for small businesses, Nimble allows you to manage your customer relationships in quite an easy way.
The CRM has rich functionality and has the necessary tools to organize your business contacts, build relationships, find opportunities, and hit your business goals on time.
The business owners and managers can use Nimble CRM to manage their team’s deliverables and be prepared for everything that’s coming up.
Click here to access the free trial for Nimble CRM.
Click here to know more about the Nimble CRM.
Finally, we have Close CRM on our list. The CRM claims to help you turn more and more leads into revenue.
The high performance CRM, Close helps you boost your sales faster than ever.
It’s a CRM that’s very user friendly and quite easy to set up.
Close CRM comes power packed with a built-in workflow that saves a lot of time and helps boost your revenue like never before.
Close helps you stay on top of all the leads and never lets a lead go cold. Your entire team has complete transparency on what’s going on and this CRM makes sure that nobody skips an update ever again.
And, the built-in one-click calling and call automation feature is a super favorite amongst sales teams from around the world.
Definitely a must try.
Click here to access your free trial of Close CRM.
Click here to know more about Close CRM.
Thus, this was a list of top eleven CRMs in 2020 that you must check out.
However, here it is also important to know that a CRM is as useful as you make it to be. You may have the best CRM in the world, but if your sales team is not making the best use of it, then it won’t fetch you results.
It’s extremely crucial that you make sure that your team is educated on how to make the best use of your CRM. We suggest that you reach out to a professional CRM consultant for the same. Not only can they set up the CRM for you, but also train and teach your team as to how to use a particular CRM.
We hope this list comes in handy to select the best CRM for your business. However, if you still have any doubts, you can always book a free consultation session with a CRM expert. A CRM expert will analyse your business and processes and suggest as to which CRM will best fit in the realities of your business.